Meet Our Staff

As our client, you will have a team of highly qualified professionals working for you to provide you with the best coverage for you, your family, or your business.  Building a long-lasting relationship with our clients is our number one priority.

Carla Jean Marks

Carla Jean Marks

CIC, CISR, Certified Insurance Counselor, Certified Insurance Service Representative

Carla has been working in the insurance field since 1981. Licensed in both North Carolina and Virginia, she came home to Roanoke in 1990 and went to work for Wayne Tiller at Tiller Insurance Agency. In 1998 Carla was able to purchase the agency and become the Principal Agent. Licensed to sell both Life Insurance and Property and Casualty Insurance, Carla specializes in Life Insurance, Annuities, Business Insurance and Commercial Insurance.

Carla is married to Kenny and they enjoy spending time with their children and grandchildren and getting away to the beach or mountains.

Heather R. Etheridge

Heather R. Etheridge

CISR, Certified Insurance Service Representative

Heather has been with Marks-Tiller Insurance Agency since 2012. Her unique experience in real estate law, insurance defense law, bank insurance services, and car dealership administration makes her a great asset in serving her customers.

When not in the office, Heather enjoys spending time with her husband (wed in 2006) and her beautiful little girl. They enjoy visiting their hometown in Outer Banks, NC and other destinations along the east coast.

Chrisma “Sarai” Marks

Chrisma “Sarai” Marks

Personal Lines Agent

Sarai has been with Marks-Tiller Insurance Agency since 2012. She worked as our receptionist until 2018 when she obtained her P&C license and is now a personal lines agent. Sarai is currently working on obtaining her CISR designation.

Sarai has a beautiful family with her husband, Ryan (wed in 2017) and their four children. She stays busy with her active family and loves to travel to the beach.

Glennie L. Smith

Glennie L. Smith

Personal Lines Agent

Glennie recently came to the Marks-Tiller family in 2018 as a personal lines agent. She retired from insurance in 2004, but found that she missed working in the insurance field. We were lucky to have join our family! She has been in the insurance field since 1979 and has extensive claims and customer servicing experience.

On her days off, Glennie enjoys sewing, quilting and volunteering to accompany singing groups on the piano. Glennie has three grown children, all with families of their own. She relishes in the time she gets to spend with her abundant family.