Meet Our Staff

As our client, you will have a team of highly qualified professionals working for you to provide you with the best coverage for you, your family, or your business.  Building a long-lasting relationship with our clients is our number one priority.


Carla Jean Marks

CIC, CISR, Certified Insurance Counselor, Certified Insurance Service Representative

Carla has been working in the insurance field since 1981. Licensed in both North Carolina and Virginia, she came home to Roanoke in 1990 and went to work for Wayne Tiller at Tiller Insurance Agency. In 1998 Carla was able to purchase the agency and become the Principal Agent. Licensed to sell both Life Insurance and Property and Casualty Insurance, Carla specializes in Life Insurance, Annuities, Business Insurance and Commercial Insurance.

Carla is married to Kenny and they enjoy spending time with their children and grandchildren and getting away to the beach or mountains.

November 26th, 2016 by Marks-Tiller Insurance Agency

Heather R. Etheridge

Heather has been with Marks-Tiller Insurance Agency since 2012. Her unique experience in real estate law, insurance defense law, bank insurance services, and car dealership administration makes her a great asset in serving her customers.

When not in the office, Heather enjoys spending time with her husband (wed in 2006) and her beautiful little girl. They enjoy visiting their hometown in Outer Banks, NC and other destinations along the east coast.

November 26th, 2016 by Marks-Tiller Insurance Agency

Vicki L. Elliott

CISR, Certified Insurance Service Representative

Vicki has been working in insurance since 1999. She has been a licensed Property & Casualty agent since 2005 and earned her CISR designation in 2010. She specializes in auto, home, motorcycle and boat insurance.

Vicki has been married over 30 years and has two kids and two grandkids whom she adores. She enjoys spending time with her family and designing wedding flowers in her part-time business.

November 26th, 2016 by Marks-Tiller Insurance Agency

Kenny Lynch


Kenny is our Inspector, Photographer and Social Media director. He visits our new customers and takes photos of homes and businesses. He has a background in construction and auto repair, and enjoys working on computer programs.

Kenny is an accomplished musician, plays several instruments and has a beautiful singing voice. He enjoys sharing his talents with Journey Church, Bonsack United Methodist Church and the kids in the Rock Band at Stonewall Jackson Middle School.

Kenny and Carla have 3 children between them and 5 grandchildren. They enjoy travel, especially the beach!

November 26th, 2016 by Marks-Tiller Insurance Agency

November 26th, 2016 by Marks-Tiller Insurance Agency